Phandroid
Samsung confirms Galaxy S5 camera failure bug, asks customers to swap out hardware
We’ve heard reports of new Samsung Galaxy S5 owners encountering a strange bug with the camera hardware on their devices. Different from the Android 4.2.2 bug we told you guys about a few weeks ago, some Galaxy S5 users are being greeted with a “camera failed” popup upon opening the camera app, rendering the 16MP shooter completely inoperable.
The worst part is according to reports, reboots or even factory resets didn’t help the issue, once thought to be exclusively a Verizon GS5 bug, additional reports from users on other carriers began surfacing in various forums online. Thankfully, Samsung has officially acknowledging the issue. A company spokesperson told The Verge,
“We have learned that a limited number of Galaxy S5 devices may have an issue that causes ‘Camera Failure’ pop-up error message.”
Galaxy S5 owners experiencing the camera bug are being asked to return their devices to the carrier store where it was purchased for a hardware swap, or contact Samsung support at 1-888-987-4357 for and exchange. A pretty major issue for sure, we’re wondering if any of our readers have encountered this nasty bug?
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