Samsung explains Note 4 gap as a “necessary manufacturing feature,” says it may expand over time

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Samsung explains Note 4 gap as a “necessary manufacturing feature,” says it may expand over time

Earlier this week we reported on an issue that Samsung Galaxy Note 4 owners in South Korea noticed upon picking up their handsets. The device seems to have a gap between the edge of the display and the chassis. The gap isn’t terribly big, though it’s apparently big enough to slot a business card inside. This is concerning mainly due to the possibility of dust, dirt or water getting lodged inside.

Funnily enough, Samsung already acknowledged this defect — in their Samsung Galaxy Note 4 manual. The troubleshooting section of the manual touches on the issue with the following explanation:

A small gap appears around the outside of the device case

• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.


• Over time, friction between parts may cause this gap to expand slightly

We’re not so sure the word “feature” is an accurate way to describe what’s going on, but that’s Samsung’s take. Even more troubling is the acknowledgement of possible rocking and vibration with some of the device’s parts, and the possibility of the gap expanding over time. That doesn’t sit well with us at first thought, though only time and a good amount of use can tell if this would become a big issue down the line.

The user manual didn’t have many other details to share about the device that we didn’t already know. Its main purpose is to teach you how to use the device and all its features, so be sure to download it and take a read ahead of the Galaxy Note 4′s arrival around the rest of the globe later next month.

[via SamMobile]

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